Policies

Order & delivery terms

Last updated: 05.06.2026

These are our order delivery terms for Kenya — covering how to place an order, payment, and delivery for Kwemima Naturals in Ongata Rongai. For returns, exchanges, or refunds, see our refund & returns policy instead.

Placing an order

Orders can be placed directly through our website, or via WhatsApp at +254 113 939 301. Once an order is placed, we will confirm availability and total cost, including any delivery charge, before processing.

Payment methods

Fill in: which of these do you actually accept — M-Pesa, cash on pickup, card, bank transfer? Remove any that don't apply.
  • M-Pesa
  • [Cash on pickup / delivery — confirm]
  • [Card payment — confirm if you have this set up]

Orders are processed once payment is confirmed.

Delivery areas & cost in Kenya

Fill in: do you deliver only within Ongata Rongai / Nairobi, or countrywide via courier? What's the actual delivery fee, and does it vary by area?

We currently deliver to [AREAS COVERED — e.g. Ongata Rongai and surrounding areas, or Nairobi-wide, or countrywide via [courier name]]. Delivery cost is [FEE AMOUNT, or "calculated at checkout based on location"].

Delivery time

Fill in: realistic turnaround — same day, 1–2 days, 3–5 days depending on area?

Orders are typically delivered within [TIMEFRAME] from confirmation, depending on your location. We will let you know if any item is delayed.

Order pickup

You're welcome to collect your order in person from Quickmart Building, Shop G8, Ongata Rongai. We'll confirm by WhatsApp or phone once your order is ready for pickup.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within [NUMBER] days of delivery via WhatsApp or email at info@kwemimanaturals.ke with your order details and a photo of the item, and we'll arrange a replacement or resolution.

Questions

If anything about these order delivery terms for Kenya isn't clear, reach us on WhatsApp at +254 113 939 301 or email info@kwemimanaturals.ke — we're happy to help.